Refund policy

We sell handmade frozen pierogi (dumplings). We do not accept returns of food.

Once an order leaves our kitchen, food-safety rules do not allow us to put that food back into inventory. We cannot verify how it was stored after it left us, and we will not take that risk with another customer.

We therefore do not accept returns, exchanges, or refunds for change of mind, wrong flavor, ordering too much, taste or texture preference, or food that arrived packed and in good condition. Original shipping is not refunded when the order was delivered as described. Market and stall purchases cannot be returned after you leave with them.

If something is wrong, you do not ship food back. Contact us within 48 hours of delivery (or before you leave, for pickup). We will replace the item or refund it to your original payment method when:

• the box arrived damaged, leaking, or the food does not look safe to eat;
• we sent the wrong item, or something is missing;
• the carrier marked the order delivered and you never received it; or
• there is a clear quality problem with how we packed the product.

Please include your order number and photos of the outer box, inner packaging, and the food. Most cases are resolved within 2 business days. Approved refunds usually appear in 5–10 business days.

Cancellations. If the order has not shipped yet, message us and we will cancel it for a full refund.

Pickup and farmers markets. Check your order when you receive it. Once you leave with frozen food, we cannot take it back. If something is wrong at the table, tell us then — we will replace it on the spot when we can.

How to reach us. natashaspierogi@gmail.com, the Contact page at natashaspierogi.com, or reply to your order confirmation.